Return and refund

We are confident you will love your Knightley jewellery. However, if you change your mind, you have 14 days from receiving your order to request a return.

To be eligible for a return, your item must be returned in the same condition that you received it, unworn and unused, and in its original packaging.

To request a return, please contact us at customercare@knightleyjewellery.co.uk within 14 days of receiving your order. If your return is accepted, we’ll send you instructions on how and where to send your item.

Once you have notified us that you wish to return an item, it must be sent back to us within 14 days.

Please contact us before sending your item back. Items returned without first requesting a return may not be accepted.

Return postage

We offer complimentary delivery on all orders, but ask that customers cover the cost of return postage unless an item is faulty, damaged or incorrect.

We strongly recommend using a tracked and appropriately insured postal service, as you are responsible for the item until it is received by us.

If your item is faulty or damaged, or you have received the wrong item, please contact us and we will arrange an appropriate return method at no cost to you.

Earrings

For hygiene reasons, earrings are non-returnable.

Earrings may only be returned if they are faulty, damaged or not as described.

Damages and issues

In the rare event that your jewellery arrives damaged or defective, or you receive an incorrect item, please contact us as soon as possible so that we can assess the issue and make it right.

Exceptions / non-returnable items

Personalised, engraved, made-to-order or otherwise customised items cannot normally be returned unless they are faulty.

Sale items may be returned in accordance with this returns policy.

This policy does not affect your statutory rights.

Exchanges

We don’t currently offer direct exchanges. If you would like a different item, please return your original item and place a new order.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know when your refund has been approved.

Approved refunds will be made to your original payment method. Please allow up to 10 business days for us to process your refund. Your bank or card provider may take additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your return, please contact us at customercare@knightleyjewellery.co.uk.

For any questions about returns or refunds, please contact us at customercare@knightleyjewellery.co.uk.